Privacy Policy

Eagle Solar ("Eagle Solar," "we," "us," or "our") operates eagle.solar and sells solar equipment and related products to professional installers and business customers. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

1. Information We Collect

Information you provide to us

• Business contact details — name, company name, work email, phone number, state, and annual installation volume submitted through quote or account request forms.
• Project information — bills of materials, system specifications, delivery addresses, and other details you share so we can prepare pricing and ship orders.
• Account and transaction data — billing and shipping addresses, purchase history, and credit application information provided by you or your authorized representatives.
• Communications — the content of emails, phone notes, and messages you send to our sales or support teams.

Information collected automatically

• Technical data — IP address, browser type, device type, referring pages, and pages viewed.
• Cookies and similar technologies — used to keep the site functioning, remember preferences, and measure traffic. You can control cookies through your browser settings.

2. How We Use Information

• Prepare and respond to quote requests, orders, and account applications.
• Fulfill orders, arrange freight, and provide warranty or technical support.
• Communicate about products, pricing, availability, and service updates.
• Maintain records required for tax, accounting, and regulatory compliance.
• Improve our website, product offering, and customer experience.
• Detect and prevent fraud, misuse, or unauthorized access.

3. Legal Bases and Consent

Where required by applicable law, we process personal information on the basis of your consent, the performance of a contract with you, compliance with legal obligations, or our legitimate business interests. You may withdraw consent at any time by contacting us, without affecting the lawfulness of processing carried out before withdrawal.

4. Sharing Information

We do not sell personal information. We may share it with:

• Service providers — freight carriers, warehouses, payment processors, IT and email providers, and marketing platforms acting on our instructions.
• Manufacturers and suppliers — where necessary to process warranty claims, product registrations, or special orders.
• Professional advisers — accountants, auditors, and legal counsel.
• Authorities — when required by law, subpoena, or to protect our legal rights.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to continued protection of your information.

5. Cookies and Analytics

Our site may use first-party cookies required for basic functionality and, where enabled, third-party analytics or advertising tools (for example, Google Analytics or Meta Pixel) to understand site usage and measure campaign performance. These tools may set their own cookies. You can disable cookies in your browser; some site features may not function properly as a result.

6. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this policy, including maintaining business records, honoring warranties, and meeting legal, tax, and accounting requirements. When information is no longer needed, we delete or anonymize it.

7. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encrypted transmission of form submissions and restricted access to business records. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, or to receive a copy of the information you provided. To exercise these rights, contact us using the details below. We will respond within the timeframe required by applicable law and may need to verify your identity and business relationship with us.

9. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (as amended) may give you the right to know what personal information we collect, use, and disclose; to request deletion; to correct inaccurate information; and to opt out of the sale or sharing of personal information. We do not sell personal information. To submit a request, contact us at info@eagle.solar or call +1 (505) 666-4399. Authorized agents may submit requests on your behalf with written authorization.

10. Children's Privacy

Our website and services are intended for businesses and professional installers. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

Our site may link to manufacturer websites, financing partners, or social media platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new "Last updated" date. Material changes will be communicated by reasonable means where required.